Refund policy

Returns & Exchanges Policy

We take pride in the goods we put our name on and want you to feel confident every time you order. Please review our return policy carefully before completing your purchase.

Made-to-Order Apparel & Branded Goods

Most of our t-shirts, hats, and branded collection items are made to order, produced specifically for you once an order is placed. Because of this, we do not accept returns or exchanges due to sizing, fit, color choice, or personal preference.

This policy applies to the majority of items offered through our brand collections.

Our T-Shirt Blanks & Fit Information

We primarily use two premium t-shirt styles:

  • Next Level 6410 – a soft, sueded tee with a modern, slightly tailored fit

  • Comfort Colors – a garment-dyed tee known for its washed, relaxed, broken-in feel

To help you choose the right size:

  • We provide clear size charts on each product page

  • We include fit notes describing how each shirt wears

If you prefer a looser or more relaxed fit, we recommend sizing up, especially with the Next Level 6410.

Because our shirts are custom printed, we are unable to accept returns for fit or sizing. Please review all sizing information before ordering.

14-Day Issue Reporting Window

If there is an issue with your order, please contact us within 14 days of delivery so we can take care of it promptly.

Damaged or Incorrect Items

If your item arrives:

  • Damaged

  • Incorrectly printed

  • Or different from what you ordered

We’ll make it right.

What we’ll need from you:

  • Clear photos showing the issue

  • Your order number

Once approved, we will replace the item at no cost to you.

📌 No physical returns are required — you will not need to ship the item back.

What Is Not Eligible for Return or Exchange

  • Incorrect size ordered

  • Fit or style preference

  • Color preference

  • Change of mind

  • Normal wear or washing issues

Western Wear & Select Collections

Please note that Select Name Brand Western wear and select specialty items offered within our collective store may follow a separate return policy dependent on store origination.
Any applicable policies will be clearly stated on the product page for those items.

A Final Word

Because our items are made to order, approved issues are resolved through replacement, not resale or restocking.

We believe in doing business the right way — honest, fair, and neighborly. If you ever have a question before ordering, don’t hesitate to reach out. We’re always glad to help.